Frequently Asked Questions
Everything you need to know about our premium pet-inspired fashion.
How do I determine the right size for my pet's apparel?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck circumference, chest girth, and back length to ensure a comfortable fit.
What is your shipping policy for international orders?
Pet Doors ships worldwide. Standard international shipping typically takes 7-14 business days, while domestic orders arrive within 3-5 business days.
Can I return an item if it doesn't fit my pet?
Yes, we offer a 30-day return policy for unworn items in their original packaging. Please ensure the clothing is free of pet hair before returning.
Are your fabrics safe for pets with sensitive skin?
Absolutely. Our collection uses hypoallergenic, breathable materials like organic cotton and soft blends to prevent irritation and ensure maximum comfort.
How should I wash my Pet Doors garments?
To maintain the quality of the fabric, we recommend machine washing on a cold, gentle cycle and air drying. Avoid using bleach or harsh detergents.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.